Primehousewares
23 Oct 2017
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Frequently Ask Questions

Q1) What does Prime Plastic world dotcom offer?
Primeplasticworld.com makes it possible for you to buy Plastic Products online Through this service, you can order from the any part of India while making the payment online. Delivery will be delivered at an approximate time and address given by you, according to your specifications.

Q2) How can I place an order/make the payment?
At Prime Plastic World, we want to make your ordering and Courier process as easy as possible. To ensure that, we will keep in touch with you at various stages of the ordering and Courier process.

Q3) Order confirmation
As soon as an order is authorised for payment, you will receive an e-mail confirmation of your order. This confirmation will indicate your order number that you can refer to later for checking the status.

Q4) Delivery time The delivery of the ordered items has two steps – Prime Plastic World delivery to the courier and the Courier's delivery to you. It will take us 7 to 10 days to deliver the ordered items to the You.

Please note that there are no Courier made from the store on Sundays and public holidays as our fulfillment partner, Blue Dart Express , does not make any pick ups on those days.

Q5) Can I phone or fax my order?
No, orders are accepted only online after securing your payment through the credit card information submitted by you.

Q6) Which credit cards does Prime Plastic World accept?
At present we accept MasterCard and Visa credit cards, ICICI Credit Card, HSBC Credit Card, HDFC Credit Card, City Bank Credit Card (both Indian and International) only. But soon we will be coming up with host of other payment options.

Q7) Is my credit card number / bank a / c. number secure?
Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

Q8) Does Indian Gifts Portal use SSL encryption?
Yes. Our shopping-cart software runs in Secure Mode on the customer's browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers.
While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After he/she presses the Pay-Now button, we switch to Secure Mode in order to collect the billing and shipping information.
All modern Web browsers support the SSL standard.

Q9) How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us.

Q10) Are the items Courier as per the display on webpage?
The products will match the image on the website as the images have been taken from the vendors from whom the final order is sourced. The product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. There may, hence, be a variation in the pictures and the respective products. Prime Plastic World, in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. At the same time Prime Plastic World will make all possible efforts to make its services delightful for both the sender and the receiver of the gift.

Note: Accessories shown (if any) are not a part of the product.

Q11) From where are the items bought?
If this is happening, there is a reason for it. Check that you haven't made any errors on inputting your data such as the card number and expiry date. Also make sure that you have typed your address and postcode correctly, as the system automatically checks this to ensure the card is valid. If you are still having problems, please contact our customer service helpline on 0871 272 1122. We are able to manually process payments and will endeavour to help wherever possible.

Q12) How long will my order take to arrive?
The Prime Plastic World importing some products of brand name windax, zibo, Incense Container, Silico etc, also we have sister concern company who manufacture wide range of plastic product.

Q13) When will I know when my purchase is due to be dispatched? It won't just turn up in the post will it?
No. As diamond engagement rings, diamond rings and diamond jewellery are generally high value purchases, here at Sparkling Diamonds one of our quality assurances is that we will always contact you prior to dispatch to confirm delivery arrangements. We then send the item by Royal Mail Special Delivery which is a fully insured and guaranteed next day delivery service. The item will require a signature upon arrival.

Q14) How much time do you take to deliver after the payment has been made?
We shall deliver your within 3 working days of securing your payment or on the approximate delivery date mentioned by you in the order form, whichever is later.

Q15) What is the mode of delivery?
Delivery of product is made through renowned courier services.

Q16) How do I know that my gift has been Courier?
Confirmation through e-mail shall be sent to you after your Product has been Courier.

Q17) Can I cancel an order after it is submitted?
Yes. To cancel an order, click on the My Account link in the top right of any page on the site. This will take you to your My Account page, where you can click on the Track Your Pending Orders link to view all the orders that have not yet been fulfilled. You can then click on the Order Number that you wish to cancel and then finally click on the Cancel Your Order link available for that order. Please note that you can only cancel orders that have not yet entered the Courier process.

Order Cancellation:
You can only cancel orders that are yet in the ‘Processing’ or 'Processed' phase, ie., while we have received the order and are ready to send the same. Once you order has entered the 'Processed' status, we will not be able to cancel your order. Alternatively, you may click on the Account link in the top right of any page on the site. This will take you to your My Account page, where you can Track Your Orders. You can then click on the Order Number to check status for that order.

Return Policy:
Goods once courier shall not be returned on any ground/s. However, in case you may have any complaints regarding the products delivered, kindly click here to write to us.

Kindly also refer to our Terms of Use.

Q18) How do I contact you regarding my order?
You can send a mail to our Customer Service Group at order@primeplasticworld.com and we will only be glad to help you.

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